Jacqueline Pang
Jacqueline Pang is a career coach, trainer and consultant with deep experience and expertise in talent development, talent management, operations and service excellence. She led several key functions across various organisations in the financial sector, contact centres, legal services, healthcare space and business process outsourcing operations for more than 20 years. Those functions include corporate services operations like finance, human resource management, customer experience, operations management, service innovation, leadership development and service quality.
Jacqueline graduated with an Advanced Diploma in Healthcare Management and Digital Health from the Singapore Management University in 2021. She is an ACTA-certified trainer and was awarded the Gold Award for Best Contact Centre Trainer of the Year 2015 in the international cum regional competition organized by the Contact Centre Association of Singapore. She has an MBA from the University of Western Australia and is also a Certified Human Resource Business Partner (CHRBP) by HRSINGAPORE in 2020.
Prior to Angus Knight Group as Career Consultant from 2022, Jacqueline was Director of Arete Management Consultancy and also the Director of Corporate Services at the Singapore Academy of Law from 2018 to 2019. She was Head of the Cheque Clearing & Lock-box Processing Operations in BCSIS from 2016 to 2017.
Jacqueline was Head of Development and Engagement in United Overseas Bank Group’s (UOB) Contact Centre between 2011 to 2016 leading talent acquisition, resource planning, talent development & management, training, customer engagement, knowledge management, analytics & assurance. She was the Executive Director of the Contact Centre Association of Singapore, and was responsible for the key strategic initiatives of the Association and its overall management from 2007 to 2009.
Before 2007, Jacqueline was Vice-President at the Development Bank of Singapore Group (DBS). She has held the role of Treasures Customer Service Director and was Service Quality Head of DBS Consumer Bank. For five years from 1999-2004, Jacqueline was with DBS Vickers Securities (Singapore), a subsidiary of the DBS Group, as Director of Client Services, Group Marketing & Service Quality.
Jacqueline spent more than a decade in various leading international financial institutions and in hospitality, such as HSBC Trustee (Singapore), Citibank – Private Banking and The Oriental (Singapore), focusing on sales, operations, customer service, talent development and management strategies.
Jacqueline is a Certified Career Advisor (CCA) and a Certified Career Practitioner (CCP) credential under the WSG Career Development Framework in 2022 and 2024 and pursues her passion to help others realize their potential, encouraging lifelong learning and to embrace life stage changes ie. through coaching and personal development.
